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[personal profile] alexpgp
Instead of that Campari, last night I started installing Adobe Acrobat 5.0, which came in a box labeled: "This upgrade version of Adobe Acrobat 5.0 will install only if you are a licensed user of Adobe Acrobat 4.0 or earlier."

I was happy to find the box. I'd bought Acrobat 3.0 some time ago, but never felt the need to upgrade, until recently. An increasing number of clients provide source materials in PDF format (yeah, I know about the free Adobe reader, but the full edition gives you more options, including the ability to create PDF files).

At any rate, version 3.0 is "earlier" than version 4.0, right? So, I ought to be able to install the program, right?

Well, guess what? The CD will only install if you own Acrobat 4.0 or a later version.

I feel a conversation coming on with Adobe Customer Service (their web site was useless).

Time to get ready for the day.

Cheers...

[8:05 am: Quick update. The Adobe folks were helpful. All I need to do is give them the serial number of my 3.0 version, which will happen when I get home later today.]

Date: 2001-07-11 11:47 am (UTC)
From: [identity profile] days-unfolding.livejournal.com
I'm going to have the same problem because I want to upgrade 3.0. Thanks for the warning. What did they tell you to do?

Date: 2001-07-11 05:52 pm (UTC)
From: [identity profile] alexpgp.livejournal.com
You give them your 3.0 serial number. Then, during the install of 5.0, you get to a place where you select a radio button that refers to Customer Service.

That brings up a dialog box with a six-digit number that, the Adobe guy told me, is different every time you run the program. Given the serial number and the number in the dialog box, Customer Service gives you a third number that you enter into the dialog box. This has the effect of "unlocking" the software and you can go ahead and install it.

If your hard drive crashes or the machine dies for other reasons, you've got to call Adobe again.

Fortunately, the license agreement allows for two installs at the same time, one on a primary machine, and a second on a home computer.

I think this kind of thing is going to be the wave of the future. Adobe is a pretty popular piece of pirateware.

Cheers...

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