Sep. 19th, 2017

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So a check on the location of the truck with my flooring revealed that, at 6:45 am this morning, it was at a rest stop in El Paso, Texas. As the tracking page still showed delivery on "September 18-19" and delivery today seemed so doubtful, I decided to bite the bullet and call the Home Depot.

After touch-toning my way through the obligatory maze of options, the system excitedly informed me that my order had been delivered on September 15, and how else could I be served.

"Connect me to a representative," I said.

After another series of number presses (so that I could be connected to the tight department), I spoke to a flesh-and-blood customer service person, and eventually, we determined that delivery would likely occur Thursday, and that I would be called before delivery was to be attempted.

Shiny!

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