The Law of Getting Results By Hanging Up
Jan. 19th, 2004 04:19 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
alexpgpI have generally found that if you get no satisfaction from a person whose job it is to help people (government help line, software tech support), backing politely out of the conversation and calling back (thereby getting you connected to someone else) is often the best way of solving the problem.
The most recent demonstration of the truth of this law occurred today when we attempted to upgrade our UPS WorldShip software. After actually upgrading the program, Drew tried for about 20 minutes to get a UPS tech support person to help migrate the 3-MB customer database from the previous version (and different machine) to the new version (and machine) with No Joy™.
I called about 30 minutes later and was breezed through the operation, which was a Good Thing™ for various and sundry reasons.
Cheers...
The most recent demonstration of the truth of this law occurred today when we attempted to upgrade our UPS WorldShip software. After actually upgrading the program, Drew tried for about 20 minutes to get a UPS tech support person to help migrate the 3-MB customer database from the previous version (and different machine) to the new version (and machine) with No Joy™.
I called about 30 minutes later and was breezed through the operation, which was a Good Thing™ for various and sundry reasons.
Cheers...
