Issues for fastmail.fm. Draft...

[alexpgp]

From the fastmail status page:

November 11th, 2005 4:29 am EST

The first user restores will be complete in around 10 hours. All users should be restored around 45 hours after that, although we’ll restore the smaller mailboxes first, such that 75% of users will have their mail restored after around 6 hours from the start of the process.

Also:

November 12th, 2005 7:22 pm EST

90% of users are now restored. We have suspended further restores briefly, in order to allow the mail queue to clear.

As of right now (just after midnight EST), my account is not restored, which presumably means I'm in that unfortunate 10%. (First LJ in January, then this... why is my data always on the wrong server?)

Fastmail has four tiers of service, from guest accounts (10 MB storage, free), to their enhanced level (2 GB storage, $40 annually, which is what I'm signed up for). Payments start at the "member" level - a one-time fee of $14.95 - and affords such users 16 MB of storage.

I may have my head up my butt, but it seems to me that, if the criteria for restoring mailboxes is size, any people at the enhanced level who use a significant portion of those 2 gigs they pay $40 a year for are... at the back of the line, behind the free users and members who've paid fastmail a whole $15 once.

Sure, part of the venom in my tone has to do with the fact that I'm upset. Part of that anger is directed inward, naturally, since I allowed myself to get complacent and didn't habitually and immediately download all mail delivered to my fastmail account. There are files that I know were mailed to me that I didn't download because I didn't think there was a need to, and which I would really, really like to have in my hot little hands before I leave for Albuquerque tomorrow.

But the greater part of my negative feelings right now has to do with the fact that I am in a small minority still cut off from my email, and that I got stuck in this group because I'm a premium fastmail customer.

Cheers...

Comments

[eastexpert.livejournal.com]

Oh my God. 16MB of storage for $15 pa.? When Hotmail gives 2GB and Outlook access for same $15 pa... (and is backed up by immense Microsoft power). Which means if the mail goes down, you turn on "Work Offline" and still have access to your files. Probably one of the best ways to invest $15 in your mail...

errr, didn't mean to rub the salt into your wounds. Sorry.

[alexpgp.livejournal.com]

Actually, the $15 is a one-time charge for the "member" level, but I get your point.

Cheers...