alexpgp: (Computing)
[personal profile] alexpgp
Life is full of all sorts of surprises.

Some of them are pleasant.

Some are not.

I created a project file two days ago and last accessed it yesterday.

Dialog box says project was created with an older version of the software and cannot be opened.


As far as I can tell, no updates have occurred.

Good thing I haven't fully gone over to the new tool.

Cheers...

Date: 2011-03-30 11:43 pm (UTC)
From: [identity profile] velvet-granat.livejournal.com
How very odd. Have you emailed it to Kilgray?

Date: 2011-03-31 02:48 pm (UTC)
From: [identity profile] alexpgp.livejournal.com
Yes, I did. The answer I got overnight was that the file had been corrupted (a part of it was missing), and that my only recourse was to recreate the project, add the files, hook in the appropriate TMs, and auto-propagate a translation.

The note from Kilgray technical support suggested that the corrupt file may be the result of a computer crash, and indeed, my machine lost power when my UPS circuit breaker tripped, but the funny thing is that upon restarting the computer, I was able to reopen and continue to use the memoQ project with no difficulty (which suggests to me that the file was okay up through the loss of power and the restart).

Leave it to me to find the weaknesses! ;^)

Cheers...

Date: 2011-03-31 10:47 pm (UTC)
From: [identity profile] velvet-granat.livejournal.com
Sounds like you are not the only one who experienced this problem... This is one main reason why it's a good idea to confirm all numbers into the TM - in case there is any problem, auto-propagation is a breeze.

Actually, if it bothers you, why not ask Kilgray if there is a simple way to copy all numbers across into the target? They even offered to write me a macro once (no charge!) to convert a dual-column-dual-language Excel spreadsheet into a biligual document that memoQ can understand. I'm sure they will be glad to help you.

I've found a peculiar problem myself as well, after a week of emailing the tech. support it turned out that there IS an issue with importing certain documents into LiveDocs under certain conditions, and at the moment the fix is in Beta. Which was rather reassuring - its nice to know that a software company cares about its users that much and that they are constantly trying to improve.

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