HP is dead to me...
Jan. 11th, 2012 01:41 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
alexpgpSome time ago—I might even say years ago—I received a rebate check from HP (a rebate for what, exactly, I no longer remember, but I suspect it was for the laptop with the defective space key, a marvelous little tech support nightmare in which it was suggested by HP support that the hardware was perfectly okay, and that the problem lay with my typing technique, but I digress...).
Unfortunately, the check arrived while I was out of the country, and by the time it surfaced on my desk, the check was no longer valid (it had some kind of notation on it, to the effect that it was "void after xx days," where I think xx was 60). I sent HP a request for them to reissue the check, but never heard back from them.
Then late last year, I get mail from HP, to the effect that the company was holding "unclaimed property" of mine, to wit: a rebate check for $50. I filled in a form, scanned the result, and submitted the scan by email, per instructions. The response took the form of an automated email that assumed I had not done anything more than get in touch with HP.
Today, I sent a follow-up email, asking about the status of my first email. The response? That same automated email.
Amazing.
Cheers...
Unfortunately, the check arrived while I was out of the country, and by the time it surfaced on my desk, the check was no longer valid (it had some kind of notation on it, to the effect that it was "void after xx days," where I think xx was 60). I sent HP a request for them to reissue the check, but never heard back from them.
Then late last year, I get mail from HP, to the effect that the company was holding "unclaimed property" of mine, to wit: a rebate check for $50. I filled in a form, scanned the result, and submitted the scan by email, per instructions. The response took the form of an automated email that assumed I had not done anything more than get in touch with HP.
Today, I sent a follow-up email, asking about the status of my first email. The response? That same automated email.
Amazing.
Cheers...
