What the Dell...?

My one substantive conversation thus far, with a Dell sales person, ended with him telling me that I ordered the correct hardware, although he admitted that perhaps the wrong hardware had been shipped.

(I'm thinking: a wrong CD drive and a wrong DVD drive?)

In the final analysis - and after about 10 minutes on hold - the sales guy transferred me to tech support. After another 10 minutes on hold, I come to find out I've been transferred to the wrong tech support department.

All subsequent attempts at calling the correct tech support folks at Dell have yielded a lot of nice, classical hold music. The latest attempt, at the start of which I was told I might have to wait 10 minutes on hold, has lasted about 25 minutes so far.

I hope all this is due to there being a skeleton tech support crew on duty today, and that this is not the standard way Dell does business.

* * *About 2 inches of snow fell overnight. Galina is on her way to Farmington right now, and I hope the weather forecast, which this morning indicated little or no snow during the day, holds (especially since the van is not equipped with snow tires). Locally, we've been having some more snowfall since morning, but the sun is out right now, and I think the sun is going to win.

Cheers...

Counting down the minutes...

A mere 27 minutes until I close the store. Drew and Brady have been gone for some time. Galina is not back, yet (I don't think).

It occurs to me that in the frantic whirl of everyday events around here, I have almost forgotten to wish everyone a Merry Christmas (or Happy Holiday, as appropriate).

The post-Christmas week will be a time, for me, of reflection and planning, or at least that's what I'm planning to do at this time. Some translation work has arrived in the e-mail, and between that and the store (crowded with folks returning stuff, dontchaknow), there may not be time for much else.

Which is the whole point of making sure to make time for it.

Cheers...