What the Dell...?

[alexpgp]

My one substantive conversation thus far, with a Dell sales person, ended with him telling me that I ordered the correct hardware, although he admitted that perhaps the wrong hardware had been shipped.

(I'm thinking: a wrong CD drive and a wrong DVD drive?)

In the final analysis - and after about 10 minutes on hold - the sales guy transferred me to tech support. After another 10 minutes on hold, I come to find out I've been transferred to the wrong tech support department.

All subsequent attempts at calling the correct tech support folks at Dell have yielded a lot of nice, classical hold music. The latest attempt, at the start of which I was told I might have to wait 10 minutes on hold, has lasted about 25 minutes so far.

I hope all this is due to there being a skeleton tech support crew on duty today, and that this is not the standard way Dell does business.

* * *About 2 inches of snow fell overnight. Galina is on her way to Farmington right now, and I hope the weather forecast, which this morning indicated little or no snow during the day, holds (especially since the van is not equipped with snow tires). Locally, we've been having some more snowfall since morning, but the sun is out right now, and I think the sun is going to win.

Cheers...

Comments

[annathyst]

In an effort to get a replacement keyboard for my Inspiron 8000, I called Dell.
Their phone system hung up on me seven times after I entered my express service code and sat on hold for a few minutes.
The eighth time, I sat at the root of the menu system until it decided I didn't have a touch-tone phone and put me through to a human, who transferred me into some kind of internal voice menu system ("Press 1 to enter additional hours on your time card, press 2 to change your password...")
Eighth time the guy again transferred me to the wrong place, but the person who I was transferred to had just had this happen with another hapless caller and had the right extension on hand.
I'm not especially happy with Dell lately.

[bandicoot.livejournal.com]

I think you'll find that you're already experiencing Dell at its best ;)