Best business practice? Not!
Apr. 20th, 2012 02:03 pmLooking over my credit card statements, I noticed eFax went ahead and renewed my annual plan about a month ago (without, I might add, any email notification that this was going to happen).
Now, frankly, I haven't received any fax of value from anyone for at least the past year, so in an attempt to save a little money (and to prevent such "surprise" charges in the future), I called eFax a few minutes ago to cancel my account and get at least a partial refund of the charge.
To my surprise, I was informed that there would be no proration of the charge and no partial refund of the fee.
Combined with not telling my that my plan was about to renew, I thought this was a pretty shabby policy on the part of eFax, but the fact that I've "paid" for another whole year of service (that consists of having dozens of junk faxes delivered to my inbox) did not stop me from canceling the account immediately.
eFax users, be warned!
Now, frankly, I haven't received any fax of value from anyone for at least the past year, so in an attempt to save a little money (and to prevent such "surprise" charges in the future), I called eFax a few minutes ago to cancel my account and get at least a partial refund of the charge.
To my surprise, I was informed that there would be no proration of the charge and no partial refund of the fee.
Combined with not telling my that my plan was about to renew, I thought this was a pretty shabby policy on the part of eFax, but the fact that I've "paid" for another whole year of service (that consists of having dozens of junk faxes delivered to my inbox) did not stop me from canceling the account immediately.
eFax users, be warned!