(no subject)
Jun. 11th, 2002 07:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
alexpgpFor a telephone company, Southwestern Bell has to have the worst automated customer "service" in the world. Lee had told me that someone from SWB had called to ask for payment (that she had not made). So, I pick up the phone...
On trial one, after going through an endless session of pressing buttons to tell 'em my phone number, the last four digits, etc., upon selecting "talk to a representative" I get the response: "We're closed now. Bye. <click>"
On trial two, after going through the same baloney, upon attempting to pay by credit card, entering the wrong amount and then not pressing the star button gets the response: "I didn't get the number. Bye. <click>"
On trial three, same stuff, but apparently, there is no way to pay even first thing tomorrow. You get two tries at this, after which, you guessed it... "We're closed now. Bye. <click>"
Idiots.
Cheers...
On trial one, after going through an endless session of pressing buttons to tell 'em my phone number, the last four digits, etc., upon selecting "talk to a representative" I get the response: "We're closed now. Bye. <click>"
On trial two, after going through the same baloney, upon attempting to pay by credit card, entering the wrong amount and then not pressing the star button gets the response: "I didn't get the number. Bye. <click>"
On trial three, same stuff, but apparently, there is no way to pay even first thing tomorrow. You get two tries at this, after which, you guessed it... "We're closed now. Bye. <click>"
Idiots.
Cheers...
