Hanging in there...

Just when I thought my relationship with Comcast had reached a stable, if low, ebb, I got a phone call yesterday whose basic message was that the $50 they received from me, which was required to pay for a modem I apparently had failed to return at some point in the past before they'd sign me up again, had been applied to the wrong account. Consequently, they wanted me to fax them proof of payment.

As I was in the middle of cooking something, I was pretty short with the young woman—who apparently expected me to eagerly write down a fax number she was prepared to dictate to me over the phone—and told her to send me an email detailing what they wanted, and mirabile dictu such an email arrived in my inbox.

And yes, they freely admit to having received a payment from me, they freely admit to having applied the funds to the wrong account, and then, as if it was the most reasonable, logical, and natural thing in the world, they freely ask that I track down a proof of payment (by which I suppose they mean my credit card statement, which will require redaction) and fax it to them.

Words... fail me.

* * *Everyone got up late today. I woke up around 8:30 am, myself, and by the time I had gotten various and sundry errands out of the way it was nearly noon. I then made the mistake of attempting to upgrade Dragon NaturallySpeaking, which ate up quite a bit of time. Nevertheless, by the time I quit translating (at 7 pm), I had processed more than 2,000 words of the long-term work, which is an improvement over what I did two days ago (yesterday was devoted to moving stuff around and setting up my office). I hope to do better tomorrow.

Cheers...